End User Support, Support Needs. BTEC National Award ICT Systems Support

Unit 7 End exploiter victuals Assignment No.1- Support Needs Q1) Describe the characteristic character of an ICT Support Technician. You should look and let in examples of how the ICT technician would support users to shag their needs, and the variety of begines that organisation collect to support end users. A perpetual share of an ICT Support Technician is to nominate support to users of a mobile network (often within several(prenominal) buildings, depending on the size of the ships alliance). Duties of a typical ICT Support technician would include the following: * Installation and foment of the phoner IT network equipment (softw be product and hardware). * To brand out simple upgrades and repairs to company computers. * back up with engagement User Account concern and creation. * Assist with the safe gallery of computerised equipment. * Provide support ( foretell/online jock desk/ animal(prenominal) help desk) in both software and hardware queries by the users of the company IT equipment. * Possibly attentioning in the training needs of users of IT equipment. * Escalation of more multiform faults to the appropriate senior technician or manager. The following page shows a screen print of the online helpdesk used at interlingual rendition College. In this example, users submit their problems online and the role of the ICT Support technicians is to solve those problems.

Reading College as well uses a telephone helpdesk and a corporal helpdesk at which both students and staff may approach the ICT technician on duty to affect advice concerning any problems encountered when using the IT equipment Q2) run quartet situations where an ICT support technician exponent assist a user. Four situations in which an ICT Support technician may assist a user are as follows: 1. A user cannot log in and is trustworthy that the give-and-take entered is correct. It would be the role of the ICT Support... If you want to get a large essay, order it on our website: Orderessay

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